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Frequently Asked Questions

Who is ZarZie?

ZarZie is an Australian Wholesale Business offering Home Decor items. These products range from beautiful Photo Frames to Indoor High Gloss Furniture. We have extensive experience in supplying these products and have great industry knowledge, and reputation.

How do I order?

Register at ZarZie  to be considered for wholesale access. If you are already registered, login with your details. Ordering online is easy, just click onto the items you want to order and follow the prompts. When you are finished, click checkout to finalise and make your payment. Our minimum order value is $500.00.

What methods can I pay by?

Currently we are accepting Direct Bank Deposit only, Cash on Collection, Cheque or Money Order.

What if I have forgotten my password?

If you have forgotten your password, click ‘forgotten password’ where you login, and you will be sent an email directing you to a link to reset your password.

How long will it take for my order to arrive?

Our basic/expedite freight option uses Courier or Australia Post to deliver your orders as per your selected delivery option while ordering the products. We usually dispatch the order within2-5 business days from the payment,  unless any situation like damage of stock at our end or unavailability of stock takes place. It usually reaches you in 2-5 business days. We do not have control of your order after it is dispatched but we do keep tracking when using courier services to inform you about its delivery. We ensure all your orders are delivered quickly.

What if I want change or cancel my order?

If you have submitted your order, but would like to either change or cancel the order, you can send us a message via the contact us form, or send us a direct email to helpdesk@zarzie.com.au with all the details such as your name, your order no. and details of the changes or cancellation. Please note that changes and cancellation can only be act upon if you contact us immediately within 24hrs notice.

How do I know what I have ordered is available in stock?

Whilst we make every effort to keep our stock availability up to date, due to various reasons such as stock loss or damages, it may not always be achievable. If any items you have ordered are out of stock, you will be notified and have the option of having it backordered or the cost refunded to you.

Why should I Sign up for newsletter?

In order to keep receiving the latest information of our new stock and timely promotion and sales you should subscribe to our newsletter. Our newsletter provides information about our tutorials, discounts and projects. We also recommend you to follow us on twitter and Facebook to keep a track of all amazing offers introduced by us from time to time.

What is ZarZie's Money Back Guarantee? Can I return an item?

We provide a credit for products received faulty or damaged or refund if the cost is over $50.00, if the goods were sent via Zarzie freight companies. If you receive damaged / faulty stock which has been delivered by your own nominated freight company or collection yourself, no credit or refund will be provides, you will have to take this up with your freight company as we check 100% all items prior to leaving our warehouse. Please contact us immediately upon delivery, telling us the nature of the delivery with your order and also provide us with your order number. we usually respond within 24 hours and converse with you the best way to solve your problem. 

How about your support?

We provide support by Phone (9:00 AM to 5:00 Sydney Time) and email. The email option is the best way to contact us.

How secure is shopping online with Zarzie?

We are employing 256bit SSL Certificate for security of our server and your personal data. All your information is 100% secure on our server.

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