TERMS OF TRADE
Trading Terms ZarZie is a wholesaler to retailers in the Gifts, Homewares and Furniture Industries. By using our website you agree to abide to these terms and conditions.
- New account - $200.00 minimum order excluding GST & Freight Charges.
- Established accounts - $100.00 minimum, subject to payment of applicable freight.
- Orders are usually dispatched within 2 -5 business days after full payment is made. Please note, however, there can be some delays during busy periods (like Christmas, Sales, Holidays, Trade Shows, etc).
- Your will be charged for your order in the currency displayed.
- Goods are despatched as soon as possible after full payment is received.
- Goods returned for any reason will have a 15% re-stocking & administrative fee applied and the return freight is at the customers expense.
- Supply of goods depends on availabilty; items not available at time of invoicing will be placed on back order if the stock will be available within 4 weeks.
- Claims are to be advised in writing via email, fax or post within 7 days of receipt of goods.
- We accept payments through Bank Transfer, Cassh on collection or Money Order or Cheque.
- We only dispatch the products once we have received complete payments in full.
- Freight is charged on each order and is not included in the cost of goods. Freight charges are calculated by the cubic measurement and/or total weight of the packaged goods.
- Some of our stock is pre-packed by our suppliers, but not all of it.
- If you order multiple packs of one item, chances are you will have them combined in one larger carton.
- We are not able to provide our customers with a pre-packing service at this stage.
Damaged Goods Policy
- For damaged products, please email ZARZIE with your name, fax number, trading name, telephone number, delivery address, order number. We usually respond within 48hours and converse with you the best way to solve your problem.
- If you get a damaged or incomplete consignment, please contact us immediately upon delivery, telling us the nature of the delivery with your order and also provide us with your order number. We will usually respond within 48 hours and converse with you the best way to solve your problem.
- Returns will not be accepted for any cause unless agreed with ZarZie.
- Incure a $15.00 + GST dishonour fee, subsequent dishonours will attract a $30.00 + GST dishonour fee.